Delivery , Refund & Exchange
Delivery Options
We offer a range of delivery options to suit your needs:
Speed | Production + Delivery | Price (inc. VAT) | Price on Orders Over £40 (inc. VAT) |
Rush | 2 business days | £12.99 | £12.99 |
Express | 4 business days | £6.50 | £6.50 |
Standard | 6 business days | £5.50 | £5.50 |
Economy Plus | 8 business days | £4.99 | £4.99 |
Economy | 10 business days | £4.50 | FREE on orders over £40 |
- Orders received after 8pm GMT are processed from the next business day.
- Please note specific product exceptions and international delivery details below.
Product Exceptions
- Foil Christmas cards and foil invitations and announcements are not available for Rush (2 day) delivery.
International Delivery
We deliver internationally to select countries. Additional rates may apply. Please note certain products, such as Plastic Business Cards and Next Day Business Cards, are restricted from international delivery.
Split Deliveries
Orders containing products with different delivery speeds may be split into separate deliveries to ensure faster delivery for available items.
FAQs
Yes, orders over £40 qualify for free economy delivery.
Yes, all orders are trackable except those dispatched to a postal box.
Once your order is dispatched, you will receive a confirmation email with tracking details. You can also check tracking information in your order history.
We use carriers like DPD and Royal Mail, selected based on factors such as delivery speed and product type.
If your package doesn’t arrive by 6pm on the scheduled delivery day, please check tracking information first. For further assistance, contact us directly.
Refunds & Exchanges
Return Policy
- We strive to ensure your satisfaction with our products. Here’s our policy on returns and exchanges:
Defective or Damaged Products
- If you receive a defective or damaged product, please contact us within 7 days of delivery. We will arrange for a replacement or issue a refund promptly.
Order Cancellation
- You can cancel your order within 2 hours of placing it, provided it has not been processed yet. Contact us via email to request cancellation.
Refunds
- Refunds will be issued via the original payment method. Please allow 3-5 business days for the refund to reflect in your account.
Return Shipping
- For returns due to damage or defects, notify us within 7 days of delivery. Return shipping costs apply unless the product is faulty or damaged. We recommend using a shipping method with tracking and insurance.
Custom Orders
- Custom orders are non-refundable, except in cases of damage or defect upon delivery. Contact us immediately for assistance with custom order issues.
FAQs
We accept returns only for defective or damaged products. Custom orders are non-returnable unless faulty.
Refunds are typically processed within 3-5 business days after the return is received and inspected.
Contact us immediately if your package is lost, damaged, or delayed during shipping. We will work with you to resolve the issue promptly.
